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Position title:
Support Specialist/Trainer
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Department: Technical Support
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Full time positions available for individuals with PC HW/SW experience. Individuals must have the knowledge of Windows® 98/2000/XP and Windows® 2000/2003 Server. Background in Body Shop Management a plus.
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Job Functions:
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Provide end user support for all software and hardware via telephone.
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Record all telephone calls in a help desk system.
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Process appropriate support forms (repair orders,
requests, etc...).
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Provide customer follow-up on unresolved issues.
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Perform system configuration and setup.
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Must be willing to travel at minimum 1 week per month.
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Qualifications:
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Formal training in computers preferred or work experience providing equivalent knowledge.
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One to two years experience in computer support; telephone support preferred. Must include experience in configuring a variety of PC hardware and software.
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Ability to troubleshoot and perform basic PC hardware maintenance.
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Knowledge of a wide variety of personal computers, software packages, and related hardware/software.
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Strong interpersonal communication skills.
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Physical Requirements:
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Ability to exert up to 70 pounds of force to lift and move materials.
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Ability to stoop, crouch, reach, lift, walk and grasp in order to move materials for configuration and shipping purposes.
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Reports To: Technical Support Manager
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Click here to apply for this position.
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Last Updated: March 13th, 2007
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